Terms of service

Welcome to khaena.com (the "Site"), operated by Khaena ("we", "us", or "our"). By accessing or using our Site, or by placing an order through WhatsApp, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before placing an order.

About Khaena

Khaena is a Muslimah fashion brand based in Yogyakarta, Indonesia, specializing in natural abayas — particularly premium linen — alongside abaya and khimar collections featuring Anti UV fabric. Information presented on our Site is for general informational and shopping purposes only.

Ordering Process

Orders are placed through WhatsApp at +62 813-2598-9525. By sending an order request via WhatsApp, you agree to provide accurate and complete information, including your name, shipping address, and contact details. An order is only considered confirmed once we have verified product availability and you have completed payment as instructed.

Product Information and Availability

We make every effort to display our products, including colors, materials, and sizing, as accurately as possible. However, slight variations may occur due to photography, screen display settings, or natural variations in fabric. All products are subject to availability, and we reserve the right to limit quantities or discontinue any product at any time without prior notice.

We recommend customers carefully review the size charts provided in each product description before placing an order. Incorrect size selection due to customer error is not the responsibility of Khaena.

Payment

Payment must be completed within the timeframe communicated to you via WhatsApp (typically within 24 hours of checkout/order confirmation). Orders not paid within this timeframe may be cancelled.

We reserve the right to change prices at any time without prior notice; however, the price applicable to your order will be the price communicated to you at the time of order confirmation.

Shipping and Delivery

Shipping and Delivery are subject to our separate Refund & Returns Policy, available on our Site.

Returns and Refunds

Returns and refunds are subject to our separate Refund & Returns Policy, available on our Site.

Intellectual Property

All content on this Site, including text, graphics, logos, images, and product photography, is the property of Khaena and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Site for commercial purposes without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, Khaena shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or your purchase of our products, including but not limited to delays in shipping caused by third-party couriers.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will update the "Effective date" at the top of these Terms whenever changes are made. Continued use of the Site or placing an order after such changes constitutes your acceptance of the revised Terms.