Privacy policy

Last updated: June 14, 2026

Khaena ("we", "us", or "our") respects the privacy of visitors and customers of khaena.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or place an order through WhatsApp.

Information We Collect

When you shop with Khaena, we may collect the following information:

Information you provide directly — when you place an order through WhatsApp (+62 813-2598-9525), we ask for your full name, shipping address, phone number, and order details in order to process and deliver your products.

Information collected automatically — when you visit our Site, we may automatically collect certain information through cookies and similar technologies, including your approximate location (based on IP address) used to display prices in the appropriate currency (IDR or USD), your device and browser type, and the pages you visit on our Site.

How We Use Your Information

We use the information we collect to:

Process and ship your orders
Communicate with you about your order status via WhatsApp
Display prices in the currency appropriate to your location
Improve and optimize our Site
Comply with applicable legal obligations

Sharing Your Information with Third Parties

We do not sell or rent your personal information to third parties. We only share your information with trusted third parties to the extent necessary to run our business, namely:

Shipping carriers — to deliver your order, we share your name, address, and phone number with the relevant shipping carrier. For domestic shipping (Indonesia), we work with JNE, J&T Express, and Lion Parcel. For international shipping to Malaysia and Singapore, we use Lion Parcel, while for other destination countries we use Pos Indonesia.

Platform provider — our Site runs on the Shopify platform, which may process certain technical data (such as IP address and device information) in accordance with its own privacy policy.

Ordering via WhatsApp

Orders at Khaena are placed through WhatsApp. Information you send via WhatsApp (name, address, phone number, and order details) is used solely to process your order and is stored in accordance with WhatsApp/Meta's privacy policy as well as our internal policies.

Cookies

Our Site uses cookies and browser local storage technology to remember your currency preference based on your location, so you don't need to reset it every time you visit. You can disable cookies through your browser settings, although some features of the Site may not function properly as a result.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your order information for as long as necessary to fulfill the purposes described in this Privacy Policy, including for customer service, transaction records, and compliance with legal obligations.

Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you. To make such a request, please contact us via WhatsApp at +62 813-2598-9525.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will update the "Effective date" at the top of this policy whenever changes are made.